Telephone Operator
Apply NowAt Sani/Ikos Group, the Room Division department plays a pivotal role in guest experiences. Our Room Division Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.
Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.
Join our dynamic team dedicated to creating magical experiences that turn guests' stays into lifelong memories!
Department
Rooms Division
Location
Halkidiki, Greece
Employment type
Fuul Time/Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Key Responsibilities
Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and other channels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, and special requests.
Daily Reporting & Arrangements: Update and manage daily reports, including VIP arrivals and special requests. Verify next-day reports for accuracy in guest preferences and requirements.
Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches (e.g., offers, cakes, diets). Prevent duplicate arrangements and maintain up-to-date guest profiles.
Communication & Coordination: Liaise with the Concierge Manager and departments for seamless guest service. Ensure clear, timely communication with guests via Callbell, phone, and in person.
Qualifications & Experience
Proven experience in hospitality, preferably in a 4* or 5* hotel environment.
Experience in guest-facing or call-handling roles such as concierge, front office, reservations, or call center
Excellent verbal and written communication skills in English (additional languages are a strong asset).
Fluency in a second language (Russian, German, French).
Computer literacy, including MS Office, Opera PMS, and messaging tools like WhatsApp or Callbell.
Strong interpersonal skills and a genuine service-oriented attitude.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.