Outlet Senior Manager
Apply NowINTRODUCING IKOS KISSAMOS
Situated amidst the stunning natural surroundings of Kissamos Bay, Crete, Ikos Kissamos is the first Ikos resort set on the sublime shores of the Cretan Sea. If you are ready to be part of an exciting new chapter in Crete’s luxury tourism—and in your own career—join us on a journey where growth opportunities, continuous learning, and real support are part of the everyday experience.
Waiter/ Waitress
Department
Food & Beverage
Location
Crete Island
Kos Island
Corfu Island
Employment type
Permanent
Job Purpose
To lead and inspire the operation of assigned restaurant(s) or outlet(s), ensuring an exceptional guest experience, strong team engagement, and sustained financial performance. The Outlet Senior Manager is fully accountable for the outlet’s results — driving excellence through people leadership, service standards, and operational consistency.
As the cornerstone of the outlet’s success, this role focuses on building and maintaining a cohesive, motivated team each season, ensuring continuity, commitment, and alignment with the resort’s culture and standards. This role acts as the central link between the outlet team and divisional leadership, ensuring consistency, coaching, and operational excellence across all service touchpoints.
Key Responsibilities
Operational Leadership & Excellence
Oversee all aspects of outlet operations, ensuring seamless coordination and consistency in service delivery.
Maintain a strong floor presence to lead by example, supporting service during key operational hours.
Ensure full compliance with brand standards, HACCP, and all health, safety, and hygiene requirements.
Collaborate closely with the Culinary and Bars teams to guarantee an integrated guest experience.
Oversee equipment condition and functionality within the outlet, ensuring timely reporting of issues and submitting purchase or maintenance requests through the ERP system in line with group procedures.
People Leadership & Team Continuity
Build and lead a high-performing seasonal team, creating a positive, respectful, and motivating work environment.
Ensure effective pre-opening preparation, onboarding, and continuous training for new and returning team members.
Maintain close communication with key team members during the off-season to foster loyalty, engagement, and retention.
Take full ownership of outlet-level recruitment and selection, ensuring each hire aligns with service standards and team culture.
Inspire and coach the team toward professional growth, accountability, and consistent performance.
Financial & Business Performance
Manage the outlet’s P&L, budgets, and forecasts to achieve or exceed financial targets.
Implement cost-control and upselling strategies to optimize profitability.
Track and analyze key business metrics, identifying opportunities for improvement in revenue, labor, and guest satisfaction.
Promote and monitor energy and water efficiency practices within the outlet, ensuring responsible resource use and alignment with sustainability standards.
Guest Experience & Service Quality
Ensure a welcoming and memorable guest experience that reflects the resort’s service philosophy.
Proactively monitor guest feedback, implement action plans, and drive service recovery when required.
Maintain high visibility during service to engage with guests and support the team in real time.
Coordination & Communication
Collaborate closely with the Head and Deputy Head of F&B, ensuring alignment on divisional goals and standards.
Facilitate daily briefings, pre-service meetings, and clear communication within the outlet team.
Support cross-departmental coordination for events, promotions, and special operations.
Crisis & Incident Management
Lead guest incident handling within the outlet, ensuring professional communication, service recovery, and accurate documentation.
Support emergency procedures within the outlet by ensuring employee readiness, adherence to safety protocols, and coordinated response with relevant departments.
Identify and mitigate operational risks by monitoring safety, equipment, and workflow issues, escalating promptly to F&B leadership when required.
Accountability
Full accountability for the outlet’s operational, financial, and team performance.
Responsible for creating a motivated, returning team and ensuring consistent service standards each season.
Accountable for achieving the outlet’s KPIs and upholding brand and divisional goals.
Qualifications & Experience
Previous experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.
Fluency in English.
Strong leadership and communication skills.
Good knowledge of food and beverage service; basic wine knowledge is a plus.
Ability to multitask and solve problems under pressure.
Degree/Diploma in Hospitality would be a plus.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.