Outlet Manager
Apply NowINTRODUCING IKOS KISSAMOS
Situated amidst the stunning natural surroundings of Kissamos Bay, Crete, Ikos Kissamos is the first Ikos resort set on the sublime shores of the Cretan Sea. If you are ready to be part of an exciting new chapter in Crete’s luxury tourism—and in your own career—join us on a journey where growth opportunities, continuous learning, and real support are part of the everyday experience.
Waiter/ Waitress
Department
Food & Beverage
Location
Crete Island
Employment type
Seasonal & Permanent
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Key Responsibilities
Daily Operations: Supervise and coordinate daily operations of assigned outlets (restaurants, bars, lounges) for smooth and efficient service.
Team Leadership: Lead, motivate, and support outlet teams, including managers, supervisors, and service employees.
Service Standards: Ensure all outlets maintain 5-star service levels in line with brand guidelines.
Communication: Act as the key link between the F&B department and outlet leadership, ensuring clear direction and alignment.
Culinary Coordination: Work closely with the culinary team to guarantee timely, high-quality food delivery.
Guest Experience: Drive guest satisfaction through proactive engagement, service recovery, and attention to detail.
Service Monitoring: Oversee service flow and guest experience across outlets, stepping in as needed.
Compliance: Ensure team compliance with hygiene, safety, and grooming standards.
Qualifications & Experience
Minimum 3 years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments.
Demonstrated ability to manage multiple outlets or large-scale service operations.
Strong leadership and people management skills with a hands-on, service-driven approach.
Excellent communication and interpersonal skills.
In-depth understanding of luxury hospitality standards and service etiquette.
Committed to building high-performing teams and nurturing positive work environments.
Flexible, calm under pressure, and solutions oriented.
Fluent in English; additional languages are an asset.
Degree or diploma in Hospitality Management or a related field preferred.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.