Live the Sani/Ikos way
A collection of unrivalled luxury beachfront resorts, nestled across the Mediterranean’s most spectacular coastlines. Offering haute cuisine, endless activities, and memorable experiences, in a stylish haven where virtually everything is included in your stay.
Guest Relations Supervisor
Department
Guest Relations
Location
Halkidiki
Employment type
Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Mission: As a Guest Relations Supervisor, you will design tailored hospitality experiences for our customers by providing friendly, efficient, and elegant service.
Management: Ensure that all Guest Relations services are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues.
Supervision: Identify training needs to develop and manage performance. Participate in departmental employee selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.
What will you bring?
Proven experience as a Guest Relations Supervisor or similar role ideally in a 5* luxury hotel
Degree in Hospitality Management / Tourism
Computer Literacy & knowledge of Hospitality software (Opera, Fidelio)
Fluency in English
Good command of a second language
Strong communicative, interpersonal, managerial & problem-solving skills
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.