Guest Relations Assistant Manager
Apply NowAt Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.
Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.
Join our dynamic team dedicated to creating magical experiences that turn guests' stays into lifelong memories!
Department
Rooms Division
Location
Kos Island
Crete Island
Employment type
Full time/ Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Key Responsibilities
Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.
VIP & Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.
Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.
Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.
Coordination: Work closely with Reception, Housekeeping, F&B, and other departments to ensure seamless communication and guest satisfaction.
Feedback & Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.
Qualifications & Experience
Previous experience as a Guest Relations Supervisor or similar role in luxury hospitality.
Excellent communication and interpersonal skills with a guest-centric mindset.
Strong problem-solving skills and the ability to remain calm under pressure.
Fluent in English (spoken & written); knowledge of other languages is a plus.
Familiarity with guest management systems and hotel software.
Leadership abilities with a focus on training, motivation, and team development.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.