Live the Sani/Ikos way
A collection of unrivalled luxury beachfront resorts, nestled across the Mediterranean’s most spectacular coastlines. Offering haute cuisine, endless activities, and memorable experiences, in a stylish haven where virtually everything is included in your stay.
Guest Relations Agent
Department
Front Office
Location
Mallorca, Balearic Islands
Employment type
Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Mission: As a Guest Relations Agent, you will design tailored hospitality experiences for our customers by providing friendly, efficient, and elegant service.
Arrival: Greet all arriving in-house to emphasize on personalized service. Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and several gifts.
Tailored service: Liaise closely with Reception, Housekeeping, and F&B regarding the VIP amenities and special requests. Monitor guest satisfaction and report all guest feedback. Distribute Internal Questionnaires to the guests upon departures.
What will you bring?
Friendly and passionate personality, capable of seeing value in everyone and everything.
Proven experience as a similar position, ideally in a 5* resort or hotel environment.
Fluency English Level. Good command of another language would be a plus.
Degree/Diploma in Hospitality/Tourism.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.