Live the Sani/Ikos way
A collection of unrivalled luxury beachfront resorts, nestled across the Mediterranean’s most spectacular coastlines. Offering haute cuisine, endless activities, and memorable experiences, in a stylish haven where virtually everything is included in your stay.
Front Office Manager
Department
Front Office
Location
Kos Island
Employment type
Permanent
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Mission: As a Front Office Manager, you will design tailored hospitality experiences for our customers by providing friendly, efficient, and elegant service.
Management: Ensure that all services of the Front Office Desk are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Maintain effective communication with all related departments.
Supervision: Identify training needs to develop and manage performance. Participate in departmental staff selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.
What will you bring?
Proven experience as a Front Office Manager or similar role ideally in a 5* luxury hotel
Degree in Hospitality Management / Tourism
Computer Literacy & knowledge of Hospitality software (Opera, Fidelio)
Fluency in English
Good command of a second language
Strong communicative, interpersonal, managerial & problem-solving skills
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.