Front Office Manager
Apply NowAt Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.
Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.
Join our dynamic team dedicated to creating magical experiences that turn guests' stays into lifelong memories!
Department
Rooms Division
Location
Halkidiki, Greece
Employment type
Full Time/Permanent
Job Purpose
To lead and manage the Front Office operation, ensuring a seamless arrival, stay, and departure experience for all guests. The Front Office Manager holds full accountability for service delivery, team culture, guest communication, and the accuracy of administrative and financial processes at the front desk.
The role plays a central part in building a stable and returning seasonal team, fostering professional standards and a culture of warmth, efficiency, and guest focus.
Key Responsibilities
Guest Services & Operational Leadership
Oversee all Front Office processes including check-in, check-out, room assignment, billing accuracy, and guest communications to ensure smooth, efficient, and professional operation.
Maintain a visible presence in the lobby and reception areas, particularly during peak arrival and departure periods.
Ensure compliance with resort service standards, identity verification policies, safety procedures, and data privacy regulations.
Guest Experience & Service Recovery
Monitor guest satisfaction indicators and address issues or complaints with discretion, empathy, and timely resolution.
Work closely with Guest Relations to ensure personalized service and proactive handling of VIPs, special occasions, and guest preferences.
Promote consistency in guest communication tone, approach, and problem-solving style.
Administrative & Financial Control
Ensure accuracy of billing, cashiering, pre-authorizations, deposits, refunds, and reconciliation processes.
Oversee reservation integrity, room inventory controls, and PMS data accuracy.
Prepare FO performance reports, identify trends, and propose improvements in service flow and staffing.
Team Leadership & Seasonal Continuity
Recruit, onboard, train, and evaluate Front Office team members, ensuring strong service execution and adherence to standards.
Foster a positive workplace culture that encourages teamwork, responsibility, and seasonal return of high-performing employees.
Deliver daily briefings and ensure effective communication and knowledge transfer between shifts.
Coordination with Other Departments
Ensure effective communication with Housekeeping for room readiness, priorities, special requests, and guest movement planning.
Collaborate with Maintenance, Security, and F&B teams to support seamless guest experiences throughout the stay.
Participate in operational planning for resort occupancy peaks, events, and turnover days.
Accountability
Full accountability for the operational and service performance of the Front Office.
Responsible for maintaining a professional team culture and ensuring clear communication across service touchpoints.
Ensures guest experience continuity through effective coordination with Housekeeping, Guest Relations, and other departments.
Qualifications & Experience
Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.
Degree in Hospitality Management / Tourism.
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Fluency in English.
Fluency in a second language (Russian, German, French).
Strong communicative, interpersonal, managerial & problem-solving skills.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.