Guest Relations Manager
Apply NowAt Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.
Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.
Join our dynamic team dedicated to creating magical experiences that turn guests' stays into lifelong memories!
Department
Rooms Division
Location
Halkidiki
Employment type
Full time/ Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Key Responsibilities
Guest Experience Management: Oversee and enhance all guest interactions, ensuring personalized, professional, and seamless service.
Complaint Resolution: Handle guest complaints and feedback effectively, taking proactive measures to maintain high satisfaction levels.
Team Leadership: Train, mentor, and supervise guest relations employees, fostering a guest-centric culture.
VIP & Loyalty Programs: Manage VIP guests, loyalty programs, and special requests to ensure exceptional experiences.
Collaboration: Work closely with other departments to ensure coordinated service and smooth operations.
Reporting & Analysis: Monitor guest feedback, prepare reports, and implement strategies to improve service quality and ratings.
Qualifications & Experience
Proven experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.
Degree in Hospitality Management / Tourism.
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Fluency in English.
Fluency in a second language (Russian, German, French).
Knowledge of VIP service standards, loyalty programs, and guest engagement strategies.
Strong communicative, interpersonal, managerial & problem-solving skills.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.