Central Restaurant Reservations Agent
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Live the Sani/Ikos way
A collection of unrivalled luxury beachfront resorts, nestled across the Mediterranean’s most spectacular coastlines. Offering haute cuisine, endless activities, and memorable experiences, in a stylish haven where virtually everything is included in your stay.
Department
Guest Experience
Location
Halkidiki
Employment type
Full time/ Seasonal
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Key Responsibilities
Reservation Management: Arrange telephone and online restaurant reservations, following all departmental operational guidelines.
System Expertise: Maintain excellent knowledge of CRR software and the Dinner Reservations section of the Mobile Application.
Guest Service: Handle guest requests with flexibility and provide personalized, high-quality customer care.
Reporting: Generate daily reports highlighting guests whose expectations were not met, ensuring follow-up where required.
Qualifications & Experience
Experience in restaurant reservations, guest services, or front office operations in hospitality.
Strong computer skills and familiarity with reservation software and mobile applications.
Excellent communication, interpersonal, and customer service skills.
Ability to manage multiple requests efficiently while maintaining accuracy.
Professional demeanor and attention to detail, with a focus on guest satisfaction.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.